IT Delivery Analyst - Bangalore, Karnataka, IN, India - Johnson Controls International

Description

The Asia Pacific Commercial Application Delivery Lead is part of a dynamic global team with a responsibility to deliver enterprise-scale commercial capabilities supporting the JCI HVAC, Fire, Security, and Building Controls businesses. The position offers a successful candidate the opportunity to contribute to JCI's digital transformation, strengthen commercial capabilities, and enhance customer experience.

Core Responsibilities:

• Provide technical leadership and innovation in support of developing commercial capability and application technology strategic advancement roadmaps
• Plan application delivery activities including creation of resource, duration, and cost estimates
• Complete application design, build, test, and deploy activities on-time, within budget, and with high quality
• Lead and manage technical delivery resources to fulfill commitments
• Lead technical reviews, peer reviews, and feedback cycles
• Mitigate technical risks and resolve technical issues associated with application delivery
• Prepare work and resource plans for each phase of an application delivery project
• Ensure all the right technical teams have been involved in the end-to-end delivery cycle
• Communicate with stakeholders to manage scope of applications
• Drive continuous improvement of deliverables to meet Definition of Done (DoD)
• Ensure application knowledge transfer to IT operations support teams
• Foster a culture of technical discipline, craftsmanship, and innovation
• Manage team performance metrics in the Application Lifecycle Management (ALM) tool (Jira)
• Leverage waterfall, hybrid, and Agile methodologies as required to deliver applications
• Drive continuous improvement and accountability amongst team members
• Manage resolution of interpersonal conflicts and issues to keep team focused on delivery to objectives
• Support management of the requirements backlog and foster focus on highest priorities
  

Qualifications:

• 6-10 yrs of experience with sales enablement technologies (examples: Salesforce CRM and Oracle CPQ)
• Experience defining and delivering enterprise-scalable applications
• Experience in Customer Relationship Management (CRM), lead management, campaign management, account management, opportunity management, Configure Price Quote (CPQ) processes, e-Commerce, subscription management, data management and analytics, and sales incentive compensation processes
• Experience in systems integration technologies (example: Salesforce MuleSoft)
• Experience managing application development teams using established software development lifecycle methodologies (waterfall, hybrid, and Agile)
• Bachelor's degree in Information Technology, Computer Science, Engineering, or relevant business field
• Passion for transforming businesses through technology
• Proven ability to rapidly learn new technologies
• Strong interpersonal, communication and presentation skills (written and verbal)