Operations Specialist - Bengaluru
18 hours ago
Job description
Experience: 1+ years in Supply Chain/ OperationsWork Mode:
Work from Office (Bengaluru)
Requirement:
Immediate
Xhipment is a Digital Freight Forwarding and Supply Chain Management Platform that is simplifying Global Trade - a multi-billion-dollar opportunity worldwide.
We work closely with our customers, operating at the intersection of cutting-edge technology simplifying global supply chains and a customer obsessed team to deliver a world class Xhipment experience.
We partner with customers across industries making both exports and imports simpler.Our core founding team members are tenured Amazon alumni who have built and scaled multiple billion-dollar businesses.
About the Role:
We are looking for a passionate operations and supply chain management expert who will own building and scaling multiple parts of our global supply chain.
The operations team is responsible to deliver this experience by working with multiple stakeholders in India and across the world.
Responsibilities:
Run daily stand-ups to track supply operations.
This includes auditing and improving key metrics/ SLAs, consolidating updates on all shipments, and root causing any shipment delays/ issues.
Collaborate with supply chain partners and internal teams to create, implement, maintain and iterate on supply chain efficiency improvement initiativesCoordinate with internal and external stakeholders on shipment booking and tracking
Manage shipment documentation, ensuring they adhere to SOPs and are correct for shipment movement
Manage customer escalations and ensure timely resolutions that exceed customer's expectations
Stay up to date on lane level requirements from the supply side and update SOPs whenever needed
Stay connected with customers to understand gaps in our existing products and recommend/ make required changes to ensure a world class shipment experience
What are we looking for?
Minimum bachelor/ graduate/ diploma in supply chain, operations, engineering or related technical field
1+ years of experience in supply chain/ operations/ transportation/ freight forwarding (preferred)
Customer Obsessed:
Driven to ensure we meet every customer commitment
Ownership:
Focused on long-term thinking and taking responsibility to deliver on behalf of our customers. They never say 'It's not my job'.
Bias for Action:
Ability to move fast with both internal and external stakeholders
Attention to Detail:
This is specifically important for shipment documentation where 100% accuracy is required for every shipment
Why work with us?
Build, Operate, Scale, Repeat:
This is literally (and always) Day 1 for us and we need people who want end to end ownership to build something meaningful that solves real customer problem.
You build it, operate and scale it, and then go solve another problem for our customers.Keeping it simple:
We believe in first principles thinking. While we know a lot, we are humble enough to know there is so much we don't. We will figure it out together by diving deep, staying curious and working backwards from our customer needs.
Transparent and Professional:
This is our motto to our customers and same goes for us internally. We respect personal commitments and that each individual figures their own way to operate.
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