Branch Manager - Kalya, Bengaluru
2 weeks ago
Job summary
Overall responsibility for branch operations team performance and target achievement Lead and manage Team Leads TeleCampaigners interns and support staff Ensure achievement of monthly telecampaigning fundraising targets Monitor call volumes KPIs donor satisfaction prepare performance reports Handle escalated donorcustomer issues ensure service quality Recruit train coach review performance of team members Plan execute Resource Mobilization activities including CSR SFR initiatives outbound activities on the field Build maintain relationships with donors corporates schools partners Coordinate CSR agreements documentation donor reporting renewals Oversee internship programs compliance program POSH POCSO Ensure compliance organizational policies legal requirements CHF guidelines Manage office administration records reporting coordination local authorities Foster positive ethical performancedriven work culture
Job description
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