Guest Relation Executive - Gurugram, Haryana, India - super seva pvt ltd

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter


Description
Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
Requirements and skills

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customeroriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and timemanagement skills
  • Diploma or BSc/BA in Hospitality Management is preferred

Job Types:
Full-time, Permanent


Salary:
₹25, ₹30,000.00 per month


Benefits:


  • Health insurance
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

- total: 1 year (preferred)


Language:


  • English (preferred)

Shift availability:

  • Day Shift (preferred)

Work Location:
In person


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