Senior CSR - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    4 days ago

    Full time Healthcare
    Description

    Description

    We are seeking a Senior CSR / Process Associate for our International Voice team in India. This role is ideal for individuals who are passionate about customer service and are looking to enhance their skills in a dynamic environment. You will be responsible for delivering exceptional service to our international clientele while resolving their queries and ensuring customer satisfaction.

    Responsibilities

    • Communication skills.
    • Service reps should be pleasant and empathetic while they're interacting with customers.
    • Competent technical knowledge.
    • Ability to multitask.
    • Handle customer inquiries and complaints through voice communication in a professional manner.
    • Provide accurate information and solutions to customers regarding products and services.
    • Maintain customer records and documentation accurately.
    • Collaborate with team members and other departments to resolve customer issues efficiently.
    • Achieve individual and team performance targets set by management.
    • Participate in training and development sessions to enhance skills and knowledge.

    Skills and Qualifications

    • Excellent verbal communication skills in English and local languages.
    • Strong problem-solving abilities and a customer-centric approach.
    • Ability to work effectively in a team-oriented environment.
    • Basic knowledge of computer systems and proficiency in MS Office Suite.
    • Strong attention to detail and organizational skills.
    • Ability to handle high-pressure situations and manage stress.

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