- Communication skills.
- Service reps should be pleasant and empathetic while they're interacting with customers.
- Competent technical knowledge.
- Ability to multitask.
- Handle customer inquiries and complaints through voice communication in a professional manner.
- Provide accurate information and solutions to customers regarding products and services.
- Maintain customer records and documentation accurately.
- Collaborate with team members and other departments to resolve customer issues efficiently.
- Achieve individual and team performance targets set by management.
- Participate in training and development sessions to enhance skills and knowledge.
- Excellent verbal communication skills in English and local languages.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work effectively in a team-oriented environment.
- Basic knowledge of computer systems and proficiency in MS Office Suite.
- Strong attention to detail and organizational skills.
- Ability to handle high-pressure situations and manage stress.
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Senior CSR - Bengaluru / Bangalore - confidential
Description
Description
We are seeking a Senior CSR / Process Associate for our International Voice team in India. This role is ideal for individuals who are passionate about customer service and are looking to enhance their skills in a dynamic environment. You will be responsible for delivering exceptional service to our international clientele while resolving their queries and ensuring customer satisfaction.
Responsibilities
Skills and Qualifications
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Senior Engineer- CSR
Only for registered members Bengaluru
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Senior Engineer- CSR
Only for registered members Bengaluru
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Senior Consultant, CSR
Only for registered members Bengaluru
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Senior Engineer- CSR
Only for registered members Bengaluru, Karnataka
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Senior CSR Narrative Writer
Full time Only for registered members Bengaluru
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Head of Fundraising
Only for registered members Bengaluru, Karnataka
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Senior Manager
Only for registered members Bengaluru
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Head of Fundraising
Only for registered members Bengaluru
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Lead- CSR
Only for registered members Bengaluru, Karnataka
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Chief of Staff
Only for registered members Bengaluru
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Manager Strategic Partnerships
Only for registered members Bengaluru, Karnataka
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Convenor
Only for registered members Bengaluru, Karnataka
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Key Account Manager CSR Business
Only for registered members Bengaluru
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Lead- CSR
Only for registered members Bengaluru
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CSR Business
Only for registered members Bengaluru, Karnataka
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Manager Strategic Partnerships
Only for registered members Bengaluru
-
CSR Programm Manager
Only for registered members Bengaluru, Gurugram
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Fundraising Executive
Only for registered members Bengaluru, Karnataka
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CSR Programme Manager
Only for registered members Bengaluru
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Learning Program Manager
Only for registered members Bengaluru