Senior Process Manager - Mumbai City
1 week ago

Job summary
We are looking for a Senior Process Manager to lead and manage a voice-based escalation support team.This role focuses on customer escalations, operational excellence, SLA management, and stakeholder communication,
with a working understanding of technical and network-related issues.
- Lead and manage voice-based escalation teams in a BPO / call center environment
- Own customer escalations, critical issues, and complaint handling
- Act as a senior point of contact for client communication and internal stakeholders
Job description
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