Senior Process Manager - Mumbai City

Only for registered members Mumbai City, India

1 week ago

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Job summary

We are looking for a Senior Process Manager to lead and manage a voice-based escalation support team.
This role focuses on customer escalations, operational excellence, SLA management, and stakeholder communication,
with a working understanding of technical and network-related issues.
  • Lead and manage voice-based escalation teams in a BPO / call center environment
  • Own customer escalations, critical issues, and complaint handling
  • Act as a senior point of contact for client communication and internal stakeholders

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