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- Ensure all businessaspects in place (i.e. Manpower hiring Manpower Training).
- Maintain good relations with Dealers.
- Communicate and determine customers needs
- Sell the dealership service capabilities basedon features advantages and benefits.
- Share andimplement best practices in order to achieve a high level ofcustomer service.
- Lead a team of city managersto manage service processes.
- Ensure dealerperformance profit guidelines.
- Drive fasterclosure on corrective advice for field vehicles.
- Conduct regular surveys of competitors in thelocal market to feed optimization in service process (quality andprofitability)
- Prepare and submit accuratezonewise KPI report by the end of every month
- Spot negative movements in budget assumptionand alert management
- Monitor customercomplaints and warranty issues.
- Budget for thespares and subscriptions and ensure achievement of the targets.Also ensure timely collection of payments.
- Conduct periodical customer satisfactionsurveys and strive to exceed the CSI with different customers.
- Escalate any surge in any field issues to CQA.
- Ensure quick closure on Claim escalation withthe finance team.
- Provide technical guidancewhere solutions and troubleshooting is required with the help ofCQA
- Train the team on the aspects mentionedabove.
- Fair understandingon expansion of business.
- Product and generalAutomobile Business knowledge.
- Proven dealer /customer relations skills both in person and over the telephone.
- ABachelor of Engineering degree or a diploma in Automobile /Mechanical Engineering
- 715 years withsignificant experience in Automotive After Sales & Serviceoperations.
Service Manager - Bengaluru, India - Simple Energy Private Limited
Description
About Simple EnergySimple Energy specializes inthe manufacture of smart electric twowheelers. We are a team of 300engineers coming together to make smart supercharging andaffordable twowheelers. The company was founded in 2019 and isbased in Bangalore India.Our mission is to build thefuture of mobility that is electric and connected. We at Simpleenergy are working towards accelerating EV adoption by making themmore accessible affordable secure and comfortable and we embracethe responsibility to lead the change that will make our worldbetter safer and more equitable for all.Job Designation: ServiceManager Whatyou will do at Simpleenergy:warranty,customerservice,customer satisfaction