US Customer Service Representative - Pune, IN, India
2 days ago

Job summary
The US Customer Service Representative will be responsible for delivering exceptional customer support through live inbound and outbound calls.This role involves assisting US-based customers with their logistics, shipping, tracking, and issue-resolution needs.
The ideal candidate will be fluent in English and demonstrate a customer-first mindset while adhering to UPS Logistics guidelines and service standards.
Responsibilities
- Deliver efficient and professional voice support to US customers, addressing inquiries and resolving logistics and shipping related issues
- Understand customer needs and offer solutions that align with UPS logistics services, processes, and policies
- Handle inbound and outbound calls with high level of service quality, empathy, and professionalism
- Accurately document customer interactions in the CRM (SF) system...
Job description
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