Account Manager - Chennai - Freshworks

    Freshworks
    Freshworks Chennai

    9 hours ago

    Technology / Internet
    Description

    Job Description

    • Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention.
    • Identify new business opportunities.
    • within the portfolio of accounts managed and generate sales leads to achieve revenue targets.
    • Build and manage a sales pipeline, including forecasting and reporting on sales metrics.
    • Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities.
    • Work closely with cross-functional teams, including product, marketing, and customer success, to ensure customer needs are met and exceeded.
    • Collaborate with customers to understand their business needs and provide solutions that meet their requirements and and stay up-to-date with industry trends, market developments.

    Qualifications

    • Proven track record of establishing themselves as a strategic trusted advisor to clients
    • Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels.
    • At least 2+ years' experience in a sales roles (preferably account management)
    • Very Strong written and verbal presentation/communication skills (ESSENTIAL)
    • Self-starter who can own ongoing customer success of both large and small clients.
    • Ability to report and share client's status on a timely/pre-defined interval.

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