Retail Artistry Coach - Mumbai, India - MAC
Description
POSITION SUMMARY
As a Retail Artistry Coach, you will represent MAC Education in store, being a role model to the team and elevating their Omn i Selling, Service & Artistry skills . You will use your people skills to build collaborative relationships with the Focus Door team, identifying strengths and areas of opportunity to drive productivity .
With your passion for Artistry and Coaching you will support the Artist to elevate their MUP skills through Certifications and
Services . As a Retail Artistry Coach you will be responsible for ensuring the follow up of KEY Education initiatives through the Retail Managers , that will drive Customer Service and reach sales targets
As an Education Coach you will display the highest level of Customer Service, MUP Artistry & Product Knowledge & share this knowledge and experience with the stores that you visit supporting the team to turn browsing customers into CONVERTED purchasing customers.
Key Interfaces
Internal
•Brand Education – trained to engage with consumer, elevate retail artistry skills of Artists
•Brand Artistry – part of the MAC Creator team – trained on Reels
•Brand Sales – Information about targets/challenges and goals
•Brand Marketing – Animation Calendar expectations and 5 Star launches
KEY ROLES & RESPONSIBILITIES
Decision Making – Indicate type of decisions typically made and the overall impact of those decisions.
Problem Solving – Indicate the nature of problems regularly encountered and the complexity of the solutions.
Independence of Action and Accountability – Indicate the general degree of independence which may range from closely monitored to setting direction.
Budget Responsibility – Indicate degree of financial accountability.
Include actual amount of operating budget and/or cost savings. Include net sales plan responsibility, if applicable.
Leadership – Indicate management responsibility including planning for the department's future needs, operations, hiring, performance management, salary decisions, talent planning, etc. (i.e., one team, multiple teams, etc.).
Key Performance Areas & Description
% Of Time Spent
RETAIL ARTISTRY COACH
•Setting an example of professionalism, customer service and makeup artistry in base store and Focus doors
•Supporting and following up on Priority Education Initiatives as directed by Education Lead: Key launch information/inspiration, MMX Module completion, supporting Retail Events and elevating Retail Artistry & Omni Selling Skills
•Identifying training needs through Retail Managers & supporting the Retail Manager to Coach & give feedback to team
•Participate and support Retail Events and Retail Artistry Services
•Consistent communication to Education Lead on identified areas of strength and opportunity
50% working in base store
50% working as coach in focus Doors
HIGH-PERFORMANCE LEADERSHIP COMPETENCIES
The High-Performance Leadership Competencies provide the framework to build and grow the skills, knowledge, and behaviors in each employee to lead from every chair. Everyone is expected to lead in every position. All of the High- Performance Leadership Competencies are important to success. However, in each position there are three competencies that are imperative for job success.
Thinks Strategically: Takes a broad view of the business, industry, and consumer environment to anticipate and plan for the future. Identifies the focus and defines where to play, how to win and what capabilities and management systems are required.
Embraces and Initiates Change: Distinguishes what to preserve and what to change. Has the courage toinitiate and lead the changes that drive success.
Develops Talent and Capabilities: Identifies and cultivates essential skills and attributes to maximize individual contribution and engagement.
Energizes and Enables Others: Ignites passion and releases potential to drive success.
Builds Collaborative Relationships: Builds relationships based on trust and respect. Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results.
Demonstrates Learning Agility: Ability to anticipate change, face reality, draw conclusions, and swiftly mobilize to adapt to changing needs and demands.
Drives Creativity and Innovation: Focuses on areas of highest potential. Creates newness or connects knowledge in new ways to create the unexpected. Ensures that the creativity and innovation pipeline are aligned to achieve strategy and goals.
QualificationsMinimum Education Level: Minimum High School Graduate (University GraduatePreferred)
Minimum years of Experience : 1+ years' experience as a Retail Artist and Skill cert mentor and Product Specialist.
% Travel Time: 50% of time in base store and 50% of time travelling to Focus doors
Required Language Proficiency: Local Language + Fluent English
Licenses or Certifications: MAC Certified in Makeup in 30, Lesson in 30, Social media Product shot
Additional Job Specifications
•Consumer centric, service oriented and performance focused
•Excellent communication and interpersonal skills
•Extensive knowledge on product, with strong Omni selling & Artistry Skill
•Lead by example with interpersonal skill
•Inspiring to other team members & drives potential