Operations Associate - Bengaluru
2 days ago

Job description
About YumaWe are an Energy-as-a-Service company on a mission to build a sustainable future where
transportation is accessible, affordable, and carbon-free. Backed by mobility technology company
Magna and India's largest shared electric micro-mobility player, Yuma, we offer India's largest
Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with
reliable, convenient, and efficient access to energy.
Role Summary
As a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma,
ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your role
will include executing operational processes to improve efficiency. Additionally, you will play a key
role in customer support, assisting customers over chat and calls whenever required.
Key Responsibilities
- Operations Management: Oversee daily operations and execute planned strategies for City
- Process Execution & Optimization: Understand existing processes, execute them
- Field Coordination: Work closely with the field team, evaluate operations, execute
on-ground presence.
- Battery Quality Management: Execute projects to maximize the quality and availability of
- Control Room Operations: Be part of the control room team to enhance operational
- Customer Support: Assist customers over chat and phone calls as needed, resolving
Key Requirements
- Good communication skills in English and Hindi (mandatory).
- 0-1 year of experience in operations management, preferably managing field staff.
- Ability to adapt to the dynamic nature of on-ground operations.
- Preferred backgrounds: E-Commerce, Logistics, or Mobility sectors.
- Willingness to work in night shifts and a 6-day work week.
This role requires working in three rotational shifts (rotating every 15 days):
Morning shift: 6:00 AM – 2:00 PM
Afternoon shift: 2:00 PM – 10:00 PM
Night shift: 10:00 PM – 6:00 AM (WFH)
Location:
Bangalore
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