Operations Associate - Bengaluru

Only for registered members Bengaluru, India

2 days ago

Default job background
₹250,000 - ₹600,000 (INR) per year *
* This salary range is an estimation made by beBee
About Yuma · We are an Energy-as-a-Service company on a mission to build a sustainable future where · transportation is accessible, affordable, and carbon-free. Backed by mobility technology company · Magna and India's largest shared electric micro-mobility player, Yuma, we offer ...
Job description
About Yuma
We are an Energy-as-a-Service company on a mission to build a sustainable future where
transportation is accessible, affordable, and carbon-free. Backed by mobility technology company
Magna and India's largest shared electric micro-mobility player, Yuma, we offer India's largest
Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with
reliable, convenient, and efficient access to energy.

Role Summary
As a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma,
ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your role
will include executing operational processes to improve efficiency. Additionally, you will play a key
role in customer support, assisting customers over chat and calls whenever required.

Key Responsibilities

  • Operations Management: Oversee daily operations and execute planned strategies for City
Operations.

  • Process Execution & Optimization: Understand existing processes, execute them
effectively, and identify areas for efficiency improvements for field staff.

  • Field Coordination: Work closely with the field team, evaluate operations, execute
Standard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma's
on-ground presence.

  • Battery Quality Management: Execute projects to maximize the quality and availability of
batteries in the field.

  • Control Room Operations: Be part of the control room team to enhance operational
efficiency on the ground.

  • Customer Support: Assist customers over chat and phone calls as needed, resolving
queries and ensuring smooth battery operations.

Key Requirements

  • Good communication skills in English and Hindi (mandatory).
  • 0-1 year of experience in operations management, preferably managing field staff.
  • Ability to adapt to the dynamic nature of on-ground operations.
  • Preferred backgrounds: E-Commerce, Logistics, or Mobility sectors.
  • Willingness to work in night shifts and a 6-day work week.
Shift Details
This role requires working in three rotational shifts (rotating every 15 days):
Morning shift: 6:00 AM – 2:00 PM
Afternoon shift: 2:00 PM – 10:00 PM
Night shift: 10:00 PM – 6:00 AM (WFH)


Location:
Bangalore


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