Guest Relation Executive - Noida - confidential

    confidential
    confidential Noida

    4 days ago

    Full time
    Description

    Job Summary:

    The Guest Relations Executive (GRE) serves as the first point of contact for patients and visitors.

    The role involves ensuring a smooth, pleasant, and supportive experience for all guests by

    providing professional assistance, guidance, and information during their hospital visit or stay.

    Key Responsibilities:

    • Greet and assist patients, attendants, and visitors in a courteous and professional manner.
    • Coordinate patient admissions, discharges, and transfers in collaboration with nursing and billing departments.
    • Handle patient queries, complaints, and feedback efficiently and escalate issues when necessary.
    • Provide information regarding hospital facilities, consultants, and services.
    • Assist international and VIP patients with personalized care and coordination.
    • Maintain daily patient interaction reports and update management on key concerns or feedback.
    • Support billing and documentation processes as needed.
    • Coordinate with doctors, nurses, and other hospital departments to ensure patient satisfaction.
    • Ensure waiting areas and front desk zones are organized and welcoming.
    • Handle phone calls, appointment scheduling, and follow-ups with empathy and accuracy.

    Required Qualifications & Skills:

    Education: Graduate in Hospitality, Healthcare Administration, or any related field.

    Skills:

    • Excellent communication and interpersonal skills.
    • Patient handling and conflict resolution.
    • Basic computer knowledge (MS Office, Hospital Information System).
    • Fluency in English and local languages preferred.
    • Pleasing personality with a service-oriented attitude.

    Key Competencies:

    • Empathy and patience
    • Professional appearance and behavior
    • Problem-solving ability
    • Team collaboration
    • Time management
    • Work Schedule:
    • Rotational shifts (including weekends and holidays, as per hospital policy)

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