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- Optimizing/redefining and maintaining scalable processes across APAC for Client Solutions, Platform Operations, Business Development, and Solutions teams. This will include but not be limited to identifying and escalating pain points in workflows and technology, ensuring initiatives are harmonized across departments, etc.
- Independently problem-solving or troubleshooting all Client Solutions, Platform Operations, Business Development and Solutions team workflow or technology issues and acting as a final checkpoint before full escalation to GLG's HelpDesk or Development teams. Coaching teams to critically review processes for efficiency, suitability and client impact
- Delivering communication and training for process improvements and driving the implementation and adoption of process best practices
- Analyzing operating data to identify opportunities and develop process improvements and action plans
- Monitoring and measuring the impact of process changes and developing and recommending enhancements or course corrections as necessary
- Being the key interface between Business Units, Client Solutions, Platform Operations, Business Development and Solutions teams for all operational processes, technology and collaboration
- Undergraduate degree or higher from a top tier university
- Excellent academic track record including 2:1 or above at university
- At least 5 years of professional experience, ideally in operations or process management
- Superior communication, problem-solving, and interpersonal skills
- Strong stakeholder skills and ability to influence
- Growth mindset with a relentless drive to constantly evolve and improve
- Desire to problem solve and improve upon inefficient processes and workflows
- Ability to "connect the dots" and develop deep understanding of the organization
- Proficiency in MS Excel/PowerPoint (moderate)
Senior Associate, Client Solutions Operations - Gurugram, India - GLG
Description
Specific responsibilities include (but are not limited to):
An ideal candidate will have the following: