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    • Technical Support Expert - Mangalore - beBee Careers

    beBee Careers
    beBee Careers Mangalore

    1 month ago

    Default job background

    Job title: Technical Trainee

    Description

    Technical Support Expert

    We are seeking a highly skilled Technical Support Expert to join our team and provide technical assistance and support to customers regarding web hosting issues.

    This role involves troubleshooting technical and non-technical issues, providing level-one escalation support via help desk, and meeting specific goals set by supervisors and management.

    • Troubleshoot technical and non-technical issues related to web hosting plans and services.
    • Provide technical support for level-one escalation issues via help desk.
    • Multitask and meet specific goals set by supervisors and management.

    About the Opportunity:

    This is an exciting opportunity to work in a dynamic environment with a strong focus on customer satisfaction. As a Technical Support Expert, you will be responsible for resolving customer inquiries and ensuring their satisfaction.

    Responsibilities:

    • Resolve customer inquiries and escalate complex issues as necessary.
    • Provide timely and effective solutions to customer problems.
    • Collaborate with internal teams to resolve issues and improve processes.

    Requirements:

    • Hold a Bachelor's degree in Computer Science, Information Technology, or related field.
    • Demonstrate excellent written and verbal communication skills in English.
    • Able to speak Hindi fluently.
    • Ability to work well in a fast-paced environment with a strong focus on customer service.
    • Reliable and able to work rotational shifts.
    ],
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