Service Advisor commercial vehicles - Kanchipuram, India - Kukulkan Manpower Consultancy

Description

Job Overview

We are seeking a highly skilled Service Advisor to join our team at Kukulkan Manpower Consultancy. As a Service Advisor, you will be responsible for providing excellent customer service and support to clients, while also assisting with administrative tasks. This is a mid-level position requiring 4 to 6 years of experience. The job is located in Kanchipuram, Tamil Nadu, India, and the employment type is Full-Time.

Qualifications and Skills

• Diploma or Engineer degree in Automobile or Mechanical
• Proven experience as a Service Advisor or similar customer service role
• Strong interpersonal and communication skills, with the ability to build rapport and maintain positive relationships with clients
• Excellent problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Proficiency in using CRM software and MS Office Suite
• Detail-oriented and highly organized
• Ability to work well in a fast-paced and team-oriented environment
• Knowledge of the automotive industry is a plus

Roles and Responsibilities

• Provide exceptional customer service by efficiently addressing client inquiries and concerns in a timely manner
• Assist clients with service requests, ensuring their needs are met to their satisfaction
• Maintain a thorough understanding of the company's products and services, and effectively communicate their features and benefits to clients
• Manage client accounts, including updating relevant information and documenting interactions
• Collaborate with other team members to resolve client issues and ensure a seamless service experience
• Prepare and maintain reports on client interactions, service activities, and customer feedback
• Assist in administrative tasks, such as scheduling appointments, managing paperwork, and maintaining client databases
• Stay updated on industry trends and developments, maintaining knowledge of best practices and strategies to enhance client satisfaction

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