Assistant Reservations Manager - Bengaluru / Bangalore - Marriott

    Marriott
    Marriott Bengaluru / Bangalore

    5 days ago

    Full time
    Description
    • Assists with the soliciting and managing of reservations sales-related opportunities.
    • Manages and provides training and work assignments to Reservations Sales staff.
    • Actively up-sells each business opportunity to maximize revenue opportunity.
    • Achieves personal and team related revenue goals.
    • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
    • Provides service to our customers in order to grow share of the account on behalf of the company.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area. OR
    • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIES

    Understanding Markets & Maximizing Revenue

    • Identifies new reservations sales business to achieve personal and property revenue goals.
    • Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them.
    • Closes the best opportunities for the property based on market conditions and property needs.
    • Monitors same day selling procedures to maximize room revenue and control property occupancy.
    • Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

    Conducting Daily Reservations Sales Activities

    • Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
    • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
    • Uses sales resources and administrative/support staff effectively.
    • Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence).
    • Assists with monitoring accuracy of reservation sales orders within tracking systems.
    • Tracks no-show reservations and processes charges.
    • Manages wait list and prioritizes order of wait list contacts to be made.
    • Prepares work and maintenance orders.

    Providing Exceptional Customer Service

    • Supports the company s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.
    • Services our customers in order to grow share of the account.
    • Executes and supports the company s customer service standards and property s brand standards.
    • Provides excellent customer service consistent with the daily service basics of the brand.
    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
    • Sets a positive example for guest relations.
    • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
    • Handles guest complaints and disputes following the instant pacification procedures.

    Additional Responsibilities

    • Utilizes intranet for resources and information.
    • Creates contracts as required.

    Role: Reservation Manager

    Industry Type: Hotels & Restaurants

    Department: Food, Beverage & Hospitality

    Employment Type: Full Time, Permanent

    Role Category: Tourism Services

    Education

    UG: Diploma in Mechanical

    PG: Any Postgraduate

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