Senior Operation Executive - Hyderabad / Secunderabad, Telangana - Bottle Lab Technologies

    Bottle Lab Technologies
    Bottle Lab Technologies Hyderabad / Secunderabad, Telangana

    23 hours ago

    Full time ₹500,000 - ₹1,200,000 (INR) per year *
    Description

    Roles & Responsibilities:

    Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients If your answer is a resounding yes, then we are hunting for you.

    As a Senior Operation Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management.

    Do you possess all these skills and wish to make an impact in the world of food and technology Join us now

    • By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.
    • Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.
    • Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App, and ensure timely push notifications and banner displays.
    • Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
    • Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
    • Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).
    • Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.
    • Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.

    Qualifications:

    • Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.
    • Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
    • A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiative.
    • A graduate with a preference for holding a minimum craft course certification in Hospitality.
    • Requires a minimum of 2 years of relevant experience.
    * This salary range is an estimation made by beBee
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Senior operations executive