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- Minimum 2+ years of experience in a similar role
- US Night Shift availability (Immediate or within 15 days)
- Pure voice process with a focus on customer satisfaction
- Handle inbound voice calls and emails from B2B clients regarding HR outsourcing services, payroll, benefits, and employee records with accuracy and professionalism
- Provide timely solutions while maintaining high standards of customer service and adhering to service metrics such as AHT, CSAT, and FCR
- Maintain detailed records of customer interactions in internal systems and escalate complex issues to relevant teams for timely resolution
- Stay updated through regular training on process changes and client requirements, and collaborate with team members to ensure seamless service delivery
- Work effectively in a US night shift environment, managing high call volumes and multitasking across systems
- 5 working days with 2 weekly offs
- Both ways transport provided
- Competitive salary up to ₹6.5 LPA
- Graduation (must be passed)
Customer Service Executive - Bikaner - The HIRD

Description
We are seeking a highly skilled Senior Customer Representative to join our team at The Hird. This role is ideal for individuals with a strong passion for delivering exceptional customer service and experience in handling inbound voice calls and emails.
Key Requirements
Responsibilities
What We Offer
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