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  • Customer Service Executive - Bikaner - The HIRD

    The HIRD
    The HIRD Bikaner

    1 week ago

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    Description

    We are seeking a highly skilled Senior Customer Representative to join our team at The Hird. This role is ideal for individuals with a strong passion for delivering exceptional customer service and experience in handling inbound voice calls and emails.

    Key Requirements

    • Minimum 2+ years of experience in a similar role
    • US Night Shift availability (Immediate or within 15 days)
    • Pure voice process with a focus on customer satisfaction

    Responsibilities

    1. Handle inbound voice calls and emails from B2B clients regarding HR outsourcing services, payroll, benefits, and employee records with accuracy and professionalism
    2. Provide timely solutions while maintaining high standards of customer service and adhering to service metrics such as AHT, CSAT, and FCR
    3. Maintain detailed records of customer interactions in internal systems and escalate complex issues to relevant teams for timely resolution
    4. Stay updated through regular training on process changes and client requirements, and collaborate with team members to ensure seamless service delivery
    5. Work effectively in a US night shift environment, managing high call volumes and multitasking across systems

    What We Offer

    • 5 working days with 2 weekly offs
    • Both ways transport provided
    • Competitive salary up to ₹6.5 LPA
    • Graduation (must be passed)

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Customer service executive