Field Service Engineer - Bhubaneshwar, India - Waters Corporation

    Waters Corporation
    Waters Corporation Bhubaneshwar, India

    3 weeks ago

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    Temporary Full time
    Description

    Responsibilities

  • Installation, performance maintenance, troubleshoot and support Waters' product suite (UPLC, HPLC, ARC, and associated detectors, Empower)
  • Establish and maintain effective relationships with external and internal customers ensuring their success
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Ensure customer compliance regulations are followed
  • Deliver system level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

    • Qualifications

    Education:

  • Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

    • Experience:

  • 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (UPLC, HPLC, ARC, and associated detectors, Empower)
  • Ability to perform effective system level troubleshooting, installation and preventative maintenance.
  • Understanding of the scientific application workflow, experience in clinical analysis especially around haemoglobin analysis a distinct advantage.

    • Skills:

  • Must possess a strong customer focus
  • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
  • Personal sense of integrity
  • Effective time management skills
  • System level approach to problem solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills

    • Travel:

  • This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.