Manager SAP Sales- Service Management - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    2 days ago

    Full time
    Description

    About the role:

    • Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.
    • Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio.
    • Responsible for SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability.
    • Responsible to engage and coordinate different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems.
    • Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.
    • Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices.
    • Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
    • Partner with application development teams to deliver operational readiness for new applications and features.

    About you:

    • 10+ yrs of experience in SAP SD, Incident management
    • Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.
    • Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio.
    • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
    • Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability.
    • Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.
    • Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.

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