Analyst, Info Sys 4 - Delhi, Mumbai, Kolkata - confidential

    confidential
    confidential Delhi, Mumbai, Kolkata

    1 day ago

    Full time
    Description

    Analyst, Info Sys 4

    KLA is seeking a Senior Unified Communications (UC) Engineer to join our IT group. This pivotal role involves designing, implementing, and managing enterprise-wide communication systems across a global organization, with a strong emphasis on Zoom Telephone services, Microsoft Teams telephony, AV Zoom Rooms, and advanced SBC/contact center management.

    Key Responsibilities

    • Manage and optimize Zoom telephony infrastructure, including contact centers, ensuring seamless voice and messaging services.
    • Deploy and maintain AudioCodes SBCs and OVOC servers, ensuring system reliability and compliance.
    • Administer and manage OVOC server licenses for global operations.
    • Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model, ensuring seamless integration with global telephony services and compliance with regional regulations.
    • Oversee SIP trunking, call routing, and emergency calling configurations.
    • Design, deploy, and manage AV Zoom Rooms, ensuring an optimal user experience.
    • Collaborate with vendors to implement solutions that meet organizational AV requirements.
    • Provide ongoing support for AV systems, including firmware updates and troubleshooting.
    • Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems.
    • Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure.
    • Stay ahead of UC technology trends to identify opportunities for improvement.
    • Provide strategic input to roadmap planning, focusing on scalability and global UC solutions.
    • Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures.
    • Ensure adherence to global security, compliance, and privacy standards.

    Skills

    • Proficiency in Zoom and Microsoft Teams UC platforms, including telephony and AV solutions.
    • Expertise in AudioCodes SBCs and OVOC servers.
    • Strong knowledge of SIP trunking, call routing, and global telephony integrations.
    • Experience in AV Zoom Rooms design, setup, and management.
    • Proven ability to integrate UC platforms with O365, Active Directory, and other IT systems.
    • Strong knowledge of network protocols, security, and compliance for UC systems.
    • Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions.
    • Experience in large-scale enterprise UC deployments, especially in global environments.
    • Strong troubleshooting, analytical, and problem-solving skills.
    • Excellent communication skills to interact with global teams and non-technical stakeholders.
    • Project management skills to lead end-to-end UC implementations.
    • Collaborative mindset to work effectively across departments and vendors.

    Qualifications

    • Degree in Computer Science, Information Technology, Electronics & Communication, or a related field; or equivalent practical experience in Unified Communications.
    • Certifications such as Microsoft Teams Administrator Associate or Enterprise Voice, AudioCodes Certified Associate (ACA) or Professional (ACP), Zoom Administrator, and ITIL are preferred.
    • Familiarity with compliance and regulatory requirements for telephony in India and globally (Added Advantage).
    • Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft (Added Advantage).
    • Experience managing vendor relationships and contributing to global UC strategies (Added Advantage).
    • Understanding of IT infrastructure and Unified Communications roadmap planning (Added Advantage).
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