Collections Specialist_ IT Industry _(Domestic Process)_Gurgaon - Gurugram, India - Lepton Software

Description

JOB DUTIES & RESPONSIBILITY

• Develop and implement effective strategies for the collection of outstanding debts.

• Monitor accounts identify overdue payments and determine the appropriate actions to take.

• Communicate with customers or clients to negotiate payment plans and resolve any issues or disputes.

• Coordinate with internal departments, such as sales and customer service, to resolve billing and payment-related inquiries.

• Maintain accurate and up-to-date records of all collection activities, including customer interactions and payment arrangements.

• Analyze delinquent accounts and prepare reports on the overall status of collections.

• Implement and enforce credit policies and procedures to minimize the risk of late payments or nonpayment.

• Collaborate with legal counsel or external collection agencies as needed to handle more complex or difficult cases.

• Stay informed about relevant laws and regulations related to debt collection practices and ensure compliance with all applicable laws.

QUALIFICATION & SKILLSET

• EXP- 4-6 years

• Bachelors degree in finance, accounting, or a related field. A masters degree may be preferred.

• Proven experience in accounts receivable management, preferably in a supervisory or managerial role.

• Strong knowledge of accounting principles and practices, particularly as they relate to accounts receivable and collections.

• Excellent communication and negotiation skills, with the ability to interact effectively with customers and internal stakeholders.

• Analytical mindset with the ability to assess data and trends to develop effective collection strategies.

• Familiarity with collection software and tools for managing accounts receivable.

• Ability to work under pressure and meet strict deadlines while maintaining a high level of accuracy and attention to detail.

• Knowledge of relevant laws and regulations governing debt collection practices.

• Strong problem-solving skills and the ability to handle challenging or sensitive situations professionally and ethically.