Software Support Engineer - Vadodara
2 weeks ago
Job summary
We are looking for a person who has excellent communication skills with analytical thinking to understand level 1 technical support queries/issues and replicate it, provide feedback to clients or connect with Level 2 support for further resolution. This would be intense and challenging work with new learning.Responsibilities
- Tickets Handling The client communicates us with their queries/problems by raising tickets/emails.
- Responding Tickets We need to take care of each ticket is being handled on time and closed with affirm solution.
Job description
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