Lead/Manager - Program Management & Student Success - Mumbai - IIDE - The Digital School

    IIDE - The Digital School
    IIDE - The Digital School Mumbai

    18 hours ago

    Education / Training
    Description

    IIDE is India's most trusted digital marketing school, offering Digital Business government-recognized programs across online, offline, undergraduate, and postgraduate formats. IIDE partners with leading colleges to deliver industry-aligned education that prepares students for real-world careers.

    About the Role - The Lead/Manager – College Operations & Student Success owns end-to-end academic outcomes, student success, engagement, and operational excellence across one or more partner colleges. The role is accountable for batch-wise performance, failure-rate reduction, student retention, and overall program quality, while building strong college partnerships and leading high-performing on-ground teams.

    This is a leadership role that blends academic outcome ownership, student experience design, stakeholder management, and people leadership to drive measurable impact at scale.

    Key Responsibilities

    Academic Performance & Quality
    • Own academic performance across colleges and batches using assessments, results, and learning data
    • Identify performance gaps at the student, subject, trainer, or batch level and diagnose root causes
    • Design and execute corrective academic interventions including remedials, trainer support, and content reinforcement
    • Collaborate with academic and training teams to improve learning outcomes and reduce failure rates
    • Ensure consistent academic quality and adherence to program standards across colleges
    • Student Success, Engagement & Retention
    • Own attendance, engagement, retention, CSAT, NPS, and batch continuity metrics
    • Identify at-risk students or batches early and drive timely academic or engagement interventions
    • Ensure a strong student experience through industry exposure, community-building, and structured engagement initiatives
    • Drive student advocacy, referrals, and positive brand representation within partner colleges
    Student Culture, Events & Brand Building
    • Lead end-to-end planning and execution of partner college fests and major on-campus events, including concept design, coordination, execution, and IIDE brand integration
    • Build a strong on-campus student culture through academic, cultural, and community-led initiatives
    • Plan and enable competitions, showcases, industry meets, and student-led activities
    • Encourage students to build personal brands through content, projects, competitions, and industry visibility
    • Ensure consistent execution of engagement and brand initiatives through on-ground teams
    • Faculty & Trainer Excellence
    • Source, onboard, and manage industry trainers aligned to program and college requirements
    • Review trainer effectiveness through feedback, classroom observations, and academic outcomes
    • Maintain a scalable and reliable trainer pool to ensure continuity and academic quality
    • Plan and execute industry-led masterclasses and supersessions to enhance student learning and networking
    College Partnership & Growth Enablement
    • Own end-to-end performance of assigned college partnerships
    • Lead strategic discussions with college leadership on academic outcomes, engagement, and partnership growth
    • Enable admissions growth through institutional initiatives, student advocacy, and collaboration with central teams
    • Act as the primary on-ground point of ownership for partner college relationships

    Team Leadership & Governance

    • Build, hire, onboard, and manage high-performing on-ground teams across partner colleges
    • Own team capacity planning, deployment, and role clarity aligned to college and batch needs
    • Set clear KPIs, execution standards, and accountability frameworks for teams
    • Drive regular performance reviews, feedback, coaching, and capability-building initiatives
    • Address performance gaps through training, role realignment, or exits when required
    • Create and enforce SOPs and governance rhythms to ensure consistent execution at scale

    Data Ownership & Operational Excellence

    • Own accurate creation, maintenance, tracking, and analysis of academic, student, and operational data including attendance, assessments, assignments, results, and batch records
    • Use data to drive reviews, insights, and corrective actions across academics, engagement, and operations
    Candidate Profile
    • 6–10 years of experience owning academic operations, student success, or education programs with measurable outcome responsibility
    • Proven experience managing multi-college, multi-batch, or large-scale education programs end-to-end
    • Demonstrated impact in improving academic outcomes including pass rates, failure reduction, retention, and batch performance
    • Experience hiring, scaling, and managing on-ground teams with clear ownership of team performance
    • Strong stakeholder leadership with the ability to influence college leadership, trainers, and internal teams
    • Data-driven decision-maker with a structured approach to problem-solving
    • Comfortable balancing hands-on execution with reviews, governance, and leadership responsibilities
    • MBA / PGDM preferred
    • Based in Mumbai or open to frequent travel across partner colleges
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