Front Office Executive - Chennai
2 days ago
Job description
Job Title: Hospital Receptionist
Location: Dr Kamaraj Hospital Chennai
Department: Front Office / Administration
Reporting To: Duty Doctors
Job Summary
The Hospital Receptionist will be the first point of contact for patients and visitors. The role requires handling front desk operations, managing patient inquiries, coordinating appointments, maintaining records, and ensuring a welcoming and professional environment.
Key Responsibilities
- Greet and assist patients, attendants, and visitors with courtesy and professionalism.
- Manage incoming calls, emails, and inquiries; provide accurate information.
- Schedule, confirm, and update patient appointments in the hospital system.
- Register new patients and update existing patient records.
- Collect and verify patient details and documents
- Handle billing, payment collection, and receipt generation.
- Guide patients to the concerned departments, doctors, or facilities.
- Maintain confidentiality of patient information at all times.
- Ensure the reception area is neat, organized, and welcoming.
- Coordinate with doctors, nurses, and other staff for smooth patient flow.
- Handle patient grievances politely and escalate issues to the management if required.
Qualifications & Skills
- Minimum qualification: Graduate in any discipline (preferred: healthcare/administration).
- Prior experience as a receptionist/front office executive in a hospital or healthcare setup is an advantage.
- Proficiency in MS Office, Excel and hospital management software.
- Strong communication skills in English and Tamil. Other Language is an added advantage
- Pleasant personality with excellent interpersonal skills.
- Ability to multitask and work under pressure.
- High level of patience, empathy, and professionalism.
Working Conditions
- Full-time role, shift-based – 8 to 5pm & 12 to 9pm (including weekends/holidays if required).
- Front-office desk environment with frequent patient interactions.
Gender Preference
Female candidates.
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