- Provide first-level technical support via phone, email, chat, or in-person for hardware, software, network, and application-related issues.
- Diagnose, log, and resolve IT incidents and service requests within agreed SLAs.
- Install, configure, and troubleshoot desktop/laptop systems, mobile devices, printers, and peripherals.
- Maintain knowledge base documentation and standard operating procedures.
- Escalate complex issues to L2/L3 teams as necessary and follow through on resolution.
- Assist with user onboarding/offboarding including account setup, access rights, and equipment provisioning.
- Monitor and manage IT tickets using a ticketing system (e.g., ServiceNow, Jira, or Freshservice).
- Perform regular system checks, updates, and patch management under guidance.
- Support remote users via remote desktop tools (e.g., AnyDesk, TeamViewer, RDP).
- Maintain asset records and inventory of IT equipment.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1–3 years of experience in IT support or service desk roles.
- Basic understanding of Windows/Mac OS, Microsoft Office 365, Active Directory, and common enterprise tools.
- Familiarity with ticketing systems and remote support tools.
- Excellent problem-solving and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Willingness to work in shifts or on-call rotation if required.
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It Service Desk Specialist - Vadodara - Petroexcel Technology Services
Description
We are seeking a proactive and customer-focused IT Service Desk Specialist with 1 to 3 years of hands-on experience in technical support and end-user services. The ideal candidate will be responsible for providing first-line support, resolving IT incidents, handling service requests, and ensuring high levels of customer satisfaction across the organization.
Key Responsibilities:
Required Skills & Qualifications:
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Help Desk Specialist
Only for registered members Vadodara, Gujarat
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Technical Support Specialist
Only for registered members Vadodara, Gujarat
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Technical Support Specialist
Only for registered members Vadodara
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IT Helpdesk Specialist
Only for registered members Vadodara, Gujarat
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Sr. Manager, IT Service Desk
Only for registered members Vadodara, Gujarat
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Deputy Team Lead – L1
Only for registered members Vadodara, Gujarat
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Deputy Team Lead – L1
Only for registered members Vadodara
-
Technical Support Specialist
Only for registered members Vadodara
-
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Only for registered members Vadodara/baroda
-
Associate IT Operations Specialist II
Only for registered members Vadodara, Gujarat
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Citrix Virtualization Packager
Only for registered members Vadodara
-
Associate IT Operations Specialist II
Only for registered members Vadodara
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Sr. Manager, IT Service Desk
Only for registered members Vadodara
-
Associate IT Operations Specialist II
Full time Only for registered members Vadodara
-
IT and Operational Technology Specialist
Only for registered members (HE)Office Vadodara New, India
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Operations Executive
Only for registered members Chhani, Vadodara, Gujarat
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Operations Executive
Only for registered members Chhani, Vadodara, Gujarat
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Operations Support Agent
Only for registered members Anand, Gujarat
