Senior Staff IT Help Desk - Gurugram - ANSR Summit Consulting

    ANSR Summit Consulting
    ANSR Summit Consulting Gurugram

    5 days ago

    Description

    Job Description:


    The Senior Staff IT Help Desk position involves technical escalations within the IT team.


    • In-depth root cause analysis for major incidents

    • Gaps in processes & procedures implementation solutions

    • Collaboration with project teams & stakeholders integration of new technologies

    • User support perspective insights during planning & implementation of IT projects
    • Evaluation of emerging technologies alignment with IT goals directives
    • Leadership within IT Support team guiding mentoring junior staff members
        ( Proficient In Intune Jamf Google Workspace Asset Panda MacOS Windows11 )
        Preferred: Palo Alto firewall GoogleWorkspace administration certifications Application/systemintegration experience Slackadministration knowledge)

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