Customer Service MLDL PRESALES - Mumbai, India - Nexus Hire

Description

Overview:

The CustomerService MLDL PRESALES plays a crucial role in a dynamic andcustomercentric organization responsible for providing presalessupport to potential customers. This position is essential forbuilding and maintaining strong customer relationships andinfluencing purchase decisions.

KeyResponsibilities:

• Engage withpotential customers to understand their needs and provideappropriate product recommendations
• Conductproduct demonstrations to showcase features andbenefits
• Assist customers in understandingproduct specifications and pricing
• Addresscustomer inquiries and concerns in a timely and professionalmanner
• Collaborate with the sales team todevelop and implement effective strategies for lead generation andcustomer acquisition
• Follow up with prospectivecustomers to nurture relationships and closesales
• Provide accurate and detailed informationabout products and services
• Assist in creatingsales proposals and presentations
• Stay informedabout industry trends and competitorofferings
• Participate in product training tomaintain a thorough understanding of the companysofferings
• Travel to meet with clients andattend industry events as needed
• Collaboratewith crossfunctional teams to ensure seamless customerexperiences
• Assist in resolving customercomplaints and issues
• Contribute to thedevelopment of sales and marketingmaterials
• Monitor and report on customerfeedback and buying trends

RequiredQualifications:

• Bachelor s degree inBusiness Marketing or a related field
• Provenexperience in a customer service or presalesrole
• Excellent communication and interpersonalskills
• Strong sales acumen and acustomerfocused mindset
• Ability to understandand effectively communicate product features andbenefits
• Proficiency in CRM software and othersales support tools
• Ability to work effectivelyin a fastpaced targetdrivenenvironment
• Detailoriented with strongorganizational skills
• Ability to multitask andprioritize tasks effectively
• Problemsolvingskills and the ability to address customer concerns withempathy
• Willingness to travel as required forcustomer meetings and events
• Strong productknowledge and the ability to stay updated on industrytrends
• Team player with the ability tocollaborate across functions
• Flexibility toadapt to changing priorities and customerneeds

communication,productknowledge,events