Branch Manager - Mumbai - SWITRUS HOLIDAYS

    SWITRUS HOLIDAYS
    SWITRUS HOLIDAYS Mumbai

    1 day ago

    Description

    We're Hiring: Branch Manager – Mumbai (Existing Branch)

    Company: Switrus Holidays

    Location: Mumbai

    Industry: Europe Group Tours | Premium International Travel

    Switrus, India's most trusted Europe tour operator, is looking for a seasoned Branch Manager to lead our existing 17 Member Mumbai Main branch, who have experience for handling minimum 10 sales executives in a branch specially branch sales or who worked to achieve sales target along with minimum 05 sales team

    Key Responsibilities

    Branch Leadership & Performance

    Take complete ownership of the Mumbai branch

    Lead and manage Sales, Marketing, and Visa teams under one unified goal

    Ensure smooth coordination between departments for faster conversions and customer satisfaction Sales Management

    Drive individual and team sales targets for Europe group tours and premium packages

    Monitor daily lead allocation, follow-ups, conversions, and closures

    Personally handle high-value clients, corporate accounts, and escalations

    Conduct daily sales reviews and weekly performance meetings

    Marketing Oversight

    Coordinate with HO and digital marketing teams to maximize lead quality and ROI

    Monitor campaign performance and ensure effective lead conversion at branch level

    Visa Team Management

    Supervise the Visa team to ensure accurate documentation and timely submissions

    Ensure high approval ratios and strict compliance with embassy requirements

    Coordinate between Sales, Visa, and Operations teams to avoid delays and errors

    Customer Experience & Brand Standards

    Ensure every customer receives a premium, transparent, and trust-driven experience

    Resolve customer issues proactively and protect the Switrus brand reputation

    Maintain high Google reviews and referral ratios

    Reporting & Compliance

    Maintain daily MIS, sales reports, visa status reports, and branch performance dashboards

    Ensure adherence to company policies, financial discipline, and audit standards

    Desired Candidate Profile

    7–12 years of experience in travel/tour industry (Europe experience preferred)

    Proven experience managing Sales + Marketing + Visa teams

    Strong leadership, target orientation, and people management skills

    Deep understanding of Europe group tours, visa processes, and customer handling

    Ability to work under pressure and deliver results in a fast-growing organization

    Why Join Switrus?

    India's only tour operator exclusively focused on Europe

    Most Trusted Europe Tour Operator – 2025

    Strong brand presence and pan-India growth vision

    Attractive salary + performance-linked incentives

    Opportunity to lead a high-potential North India market


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