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- 12+ years of experience in International BPO
- Must have product training & process training experience
- Must have experience of handling Voice, Chat, email, blended campaigns in training
- Should have handled team size of 15-20 including Managers, Assistant Managers or more
- Span of control: 1000+ headcount
- Comfortable with 24x7 shifts (Particularly Night Shifts)
Senior Training Manager - Mohali district, India - Three Across
Description
About the client: Our client is a global leader in providing outsourced business services, specializing in customer experience and back-office support.
Role offering: As a Senior Training Manager you would be managing the Initiation, development, and implementation of the training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Team members.
Requirement: