Experienced ServiceNow Test Consultant | API, Mobile, and End-to-End Testing Expert | ATF Certified

Developed and maintained automated test scripts using ServiceNow’s in-built Automated Test Framework (ATF) to streamline regression and functional testing processes.

Prepared and shared detailed test execution reports and defect summaries with business stakeholders and QA leadership.

Actively involved in ServiceNow upgrade testing, validating compatibility and functionality post-upgrade, and reporting results to the business.

Participated in Sprint Planning, Daily Stand-ups, Backlog Grooming, and Sprint Kick-Off meetings to align QA efforts with development objectives.

Stakeholder Collaboration & Requirement Analysis:

Collaborated closely with SMEs and business stakeholders to clarify requirements, focusing on testability, consistency, and completeness.

Analyzed and identified the scope of testing for each sprint or release cycle based on requirements and user stories in Jira.

Raised requirements-related queries early in the sprint and worked with Product Owners and Business Analysts to resolve ambiguities.

Designed and executed test cases based on acceptance criteria, ensuring complete traceability and validation of user stories.

Test Governance & Automation Strategy:

Reviewed and approved both manual and automated test scripts, ensuring adherence to standards and alignment with business requirements.

Validated traceability matrices, test results, and maintained full documentation within JIRA and test management tools.

Monitored risks, flagged non-compliance issues, and escalated them to Project Managers and stakeholders as needed.

Participated in client demos for critical stories to showcase the tested features and ensure stakeholder confidence.

Contributed to automation feasibility analysis, planning regression cycles, and increasing automation coverage release over release.

Conducted integration testing (inbound and outbound) with multiple external customers and systems in lower environments.

Executed and monitored automated regression test scripts, analyzed results, and reported failures with root cause inputs.
Participated in client demos for critical stories executed during current sprint cycles.
Engaged in automation feasibility analysis and planning for regression testing.
Tested new products prior to deployment in production environments.