Project ONE-KONECT: Customer Relationship Management

Objective: Develop a comprehensive CRM system for a large service-oriented enterprise to enhance

customer interaction, streamline processes, and integrate with core business operations. Team Size: 10+ developers and senior engineers.
Key Metrics & Challenges:

• Managed over 5 million customer records and handled up to 5,000+ daily customer interactions. Initial challenges included scaling the system to handle increasing data loads. This was resolved by optimising the MSSQL database and using Docker Swarm for dynamic resource allocation.
• Initial performance lags in the Blazor frontend led to a 20% drop in user satisfaction during the beta phase. Optimised gRPC-based server-to-client communication, improving responsiveness by 35% and regaining user confidence.
• Camunda integration for business process automation resulted in a 50% reduction in manual processes, cutting down service delivery times from days to hours.
• Established CI/CD pipelines with GitLab and Docker Swarm, reducing deployment times by 60% and ensuring quicker release cycles without compromising quality.
• Optimised cloud resources using Docker Swarm’s containerization, reducing cloud infrastructure costs by 25%.