Customer Care Executive - Gurugram, Haryana, India - 3G HR SERVICES

3G HR SERVICES
3G HR SERVICES
Verified Company
Gurugram, Haryana, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Exp
:13-20 Years

Location
:
Gurgaon, Haryana

Qualification
:
Graduation

Salary
:
up to 24.0 LPA

Females

Age:
Below 43 years

Roles & Responsibilities:


  • Drafting, implementing, and executing policies and procedures to facilitate a Quality Customer Service Experience.
  • Handling a proficient Customer Service team, train and groom them to resolve customer issues.
  • Hire, coach and mentor new joiners.
  • Dealing with daytoday customer queries across various touch points and addressing sensitive customer queries on priority.
  • Handling complex customer issues and providing expert assistance to resolve them within defined SLAs.
  • Capturing voice of customer and getting the issues addressed from different touch points within defined SLAs.
  • Working with Cross Functional team. Building synergies to resolve customer issues and to fix the gaps.
  • Continuously improving SLA and other Customer service KPIs
  • Analysing, Monitoring and publishing regular reports on Customer service performance metrics.
  • Ensuring excellent quality of interaction at various touch points through regular audits.

Salary:
₹100,000.00 per month


Schedule:

  • Day shift

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Ability to Commute:

  • Gurgaon, Haryana (required)

Ability to Relocate:

  • Gurgaon, Haryana: Relocate before starting work (required)

Work Location:
In person


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