Data and Infrastructure Professional - Gurgaon District, Haryana, India - BT Group

BT Group

Verified Company

Gurgaon District, Haryana, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Data and Infrastructure professional

Job Req ID:13022
Posting Date:28-Mar-2023
Function:Service
Location:Candor TechSpace, Tikri, Secto, Gurugram, India
Salary:within range
Recruiter:Aparajita Sen Majumder
Hiring Manager:Viplove Tiwari

Career Grade:
E

Internal Closing Date: 31st March
Position

Data & Infrastructure Professional
Business

Enterprise
Rolecode

ARVEEA
SF Req ID

13022
Hiring Manager
Viplove Tiwari
Walk In Date

30-Mar-23 (Entry Till 12:30 PM)
Recruiter
Aparajita Sen Majumder
Hiring Locations
Kolkata - Rajarhat DLF2 Tower D 3rd Floor
Specification

Skills Required:

Excellent verbal & written communication skills
5 years relevant experience
Open to working from office

-
MS Excel

Proficiency: Expert Level

-
VBA or
SharePoint
Online or
Power
Platform

Proficiency: Intermediate Level

Why this job matters

The Service Management Professional delivers assigned customers services, ensuring that contracted services are properly delivered from a technical perspective and are meeting all operational requirements.

What you'll be doing

Support client solutions and operations, working with individuals who are a key customer contact point, ensuring an effective end-to-end service relationship during service lifecycles.
Supports the service delivery activities to ensure milestones and dates are achieved against agreed time quality and cost objectives.
Participates in processes aligned with the group including change management, service governance and assurance, risk and data management.
Participates in service review meetings and joint escalation calls with suppliers and support groups.
Executes resolution plans for incidents and problems according to pre-specified SLAs (service level agreement).
Executes measures to resolve customer complaints, as well as business process improvements in defects, releases, and customers' orders.
Supports the liaising with both external and internal complementary partners within the relevant service support system.
Monitors and assesses the performance of different suppliers and support groups, and adherence to the contract.
Supports the performance evaluation and reporting processes, and the identification of customer ticket trends in order to understand the customer's pain points, executing actions to improve customer satisfaction.
Supports in the implementation of ways to improve working processes within the area of service management.

The skills you'll need

Customer Success

Complaint Management
Regulatory Compliance
IT Service Delivery
Financial Management
Issue Resolution
Problem Solving
Customer Experience
Risk Management
Data Analysis
Data Management
Technical Support
Technical Reporting
Business Process Improvement
Issue Escalation

Our leadership standards

Looking in:

Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Eligibility Criteria
- _As per IJP guidelines_

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says 'We embed diversity and inclusion into everything that we do.

It's fundamental to our purpose:
we connect for good.'- We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen.

But you won't be alone:

we'll be there with help and support, learning and development.- This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses.

Grab it.