Customer Success Executive - Gurgaon, India - Zimyo Consulting

Description

Customer Success Executive
Zimyo

Rider House, Sector 44, Gurugram, Haryana, India

• Posted On Jul 17, 2023Department
• Customer-Success

Designation

• Customer Success Executive

Number of Position(s)

• 1

Openings Valid Till

• Aug 31, 2023

Location

• Gurgaon

Company Description:

Trusted by 2000+ organizations globally and employees, Zimyo is the fastest growing cloud-based human resource management software (HRMS) that aims to provide the #1 employee experience to organizations of all sizes.

Our holistic product suite includes HR, Payroll, Performance Management, Applicant Tracking System, Employee Benefits, and 40+ other modules - the largest in Asia-Pacific.

We are a "Great Place to Work" certified organization that has revolutionized the entire employee lifecycle from hire to retirement.

With a user-friendly interface, robust reporting functionality, and the finest customer support, Zimyo is the preferred choice for small to mid-sized to enterprise businesses like Bajaj Capital, Yashraj Films, YouWeCan, Burger Singh, Paras BuildTech, etc.

We have recently raised Series A funding from IndiaMart and are backed by other eminent investors like BeeNext, Angelist, Yatra Angel network, etc.

With specializing in Product Management and FinTech, Zimyo is a brainchild of leaders & alumni from prestigious institutions (IIT/IIM/ICAI) who are building an unparalleled, unique, and Impactful innovation in the realms of HR and FinTech (Embedded Finance).

If you carry a similar passion, come and join our fantastic team

• Manage and deliver end to end implementation of the Zimyo Product with the client starting from understanding client HR processes to conducting User Acceptance Testing and taking the client live as per the defined timelines
• Understanding the client business processes and mapping them to Zimyo Product
• Identifying gaps and suggesting workarounds to clients to efficiently complete the implementation
• Validating any requirements received from the client as a business process and raising the same to the Tech team
• Conducting Key User Training to the client SPOCs and helping the client with the training material for End User Training
• Assisting customers in data migration with advanced spreadsheet skills and translate these into product configuration specifications

Qualifications:

• 1

-2 years experience in HR generalist.

• Deadline oriented and able to multitask
• Key behavioral traits: Agility, Analytical, Ownership and Accountability
• Bachelor's degree in Business Administration or related field

Additional Information:

Opportunity to learn, grow and be a role model for young team members One of the best ESOP programs Group health insurance and other financial benefits Meritocratic culture with the promise of rapid career progression.

Experience of a growing company with a focus on the personal growth of all team members Opportunity to work with the Founding Team