Service Advisor - Perungudi, Chennai, Tamil Nadu, India - DJH Renault
Description
Service Advisor qualifications and skills
- Diploma required
- Bachelor's degree or 5+ years' service advising experience
- Extensive knowledge of automotive industry and parts
- Excellent communication and organizational skills
- Ability to communicate equally well with mechanics, customers and senior management
- Familiarity with R.O. Writer preferred, but not required
Service Advisor responsibilities and duties
- Greet customers when they arrive at the parts and service center and direct them to an available mechanic
- Consult with mechanics about necessary repairs and possible alternatives to expensive work
- Provide customers with indepth information about available aftermarket and OEM (original equipment manufacturer) part options
- Answer questions about service outcome (after consulting with mechanic if necessary)
- Advise customers about warranty protections and potential cost savings
- Help customers decide between trading in a car and fixing it through our shop
- Manage and oversee the service center's workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pickup
Salary:
₹20, ₹30,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Experience:
- total work: 1 year (preferred)
Work Location:
In person
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