Customer Support Executive - Nashik, India - Impact HR & KM Solutions

Impact HR & KM Solutions

Verified Company

Nashik, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.

Experience Years
Salary 2 Lac 25 Thousand To 2 Lac 50 Thousand P.A.
Industry
ITES / BPO / KPO / LPO / Customer Service
Qualification
Diploma, Advanced/Higher Diploma, Other Bachelor Degree, B.A, B.B.A, B.Com
Key Skills
Customer Care Executive Customer Support Executive Telecaller telesales Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive business development executiveAbout Company

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