Mumbai - Mumbai, Maharashtra, India - CAPFORCE INTEGRATED SERVICES

CAPFORCE INTEGRATED SERVICES

Verified Company

Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title :
Collection Manager

Qualification :
Any Degree
**Experience Required
- (3-5 Years)**
Location : Mumbai

Salary :
PA

Roles and Responsibilities:

Responsible for achieving the collections target for the assigned area while ensuring that

SOPs and legal norms are followed as per process and organizational policies.

Major Deliverables:

Handle collections for the assigned area and achieve collection targets on various

parameters like resolutions, Norm and roll backs

Ensure that the NPAs are kept within assigned budget and active efforts are made to

minimize the same

Increase the fee income by effectively collecting on the penal and bouncing charges
Track and control the delinquency of the area (Bucket DPD wise) and focus on non

- starters

Ensure customer satisfaction by ensuring quick resolution of customer issues within

specified TAT

Build robust relationships with vendors to ensure timely collections are made
Monitor defaulting customers by ensuring regular follow with critical/complex customers

to identify reasons for defaulting

Ensure that all the agencies in the location perform as per defined SLA
Ensure that Vendor has provides adequate Feet on Street availability areawise /bucket

- wise/ segment-wise
- obtain daily updates from all collection executives on delinquent portfolio and share the
same with supervisor.

Contact :
/

Salary:
₹28, ₹29,166.00 per month

Schedule: