Support Desk Executive - Thiruvananthapuram, India - Timesworld Media and Technology Solutions Pvt. Ltd.

Timesworld Media and Technology Solutions Pvt. Ltd.
Timesworld Media and Technology Solutions Pvt. Ltd.
Verified Company
Thiruvananthapuram, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Diagnose and troubleshoot technical issues with hardware, software, and operating systems.

  • Provide guidance and assistance to customers on the use of products and services.
  • Escalate complex technical issues to next level for resolution.
  • Document all customer interactions and technical issues in the CRM system.
  • Collaborate with other teams, such as engineering or product development, to resolve complex technical issues and come to a solution.
  • Ensure that all customer interactions are handled in a timely and professional manner.
  • Meet or exceed performance metrics, such as first call resolution rate, average handling time, and customer satisfaction score.
  • Keep up to date with the latest technology trends and updates related to the products and services offered by the company.

Salary:
₹20, ₹50,000.00 per month


Day range:

  • Monday to Friday

Shift:

  • Day shift

Ability to commute/relocate:

  • Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Experience:

- total work: 3 years (preferred)


Language:


  • English (preferred)
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