Service Desk - Pune, India - Zensar Technologies

Zensar Technologies

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

SERVICE DESK

-

(

0097738

)

Description

SERVICE DESK

2-3 YEARS

PUNE
What's this role about?

Service Desk for US Client.
2 3 years of Phone support experience Mandatory
3+ years of Windows Technical Service desk experience is necessary.

- knowledge Windows 10, 201

Knowledge in windows buildout

- knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.,

ITSM ticketing tools such as Ivanti, ServiceNow etc.,
Web Application, VPN knowledge
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and followup steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Work experience with SCCM patch deployments and SCOM monitoring tools

- knowledge of scripting.

Highly selfmotivated with keen attention to detail

Here's how you'll contribute:

Support for laptop, desktops, and printers
Route problems to internal 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

How we'd like you to lead:

Take part in and host regular knowledge sharing sessions, mentor more junior members of the team and support the continuous development of our practice.

We also want you to:

Ticket Management
Customer Satisfaction
First Call Resolution
Create SOP and Knowledge Base articles for top call generators.

Educational requirement:

Graduate and preferably BCA or any other Technical Field.
Excellent Communication Skills (Written/Verbal)
Exceptional customer service orientation
Excellent communication skills, both written and verbal
Disciplined, systematic problemsolving skills required.

Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive.

We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace.

Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans' status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing.

We put our people and customers at the center of everything that we do.

Our core values include:

Putting people first
Clientcentricity
Collaboration

Ready to think velocity?

Primary Location:
India-Maharashtra-Pune

Job Posting:
Mar 13, 2023

Experience Required (In Years):

Minimum

Maximum