Service Delivery Coordinator - Bengaluru, Karnataka, India - InOpTra Digital

InOpTra Digital

Verified Company

Bengaluru, Karnataka, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Service Delivery Coordinator
SDC
:

Department:
Delivery
Project Location(s):
Bangalore, Karnataka
Job Type:
Full Time
Education:
Associate's Degree in Business, IT, or related field or equivalent experience
Job Responsibilities/Essential Functions/Competencies
Provide operational oversight to multiple D2OS Clients
Daily review of all incidents, changes, requests, problems, and all D2OS monitoring tools for clients
Work closely with Service Delivery Managers to complete operational tasks.
Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned clients.
Assist in preparation and participate in weekly operations meetings for D2OS Clients as needed.
Assist in preparing Operational reporting for the Monthly and Quarterly meetings.
Manage Infrastructure Services Escalation bridges.
Create and present Root Cause Analysis for Critical Incidents
Work closely and support Process and Compliance leadership.
Create and update documentation including Standard Operating Processes and Procedures
Participate in an oncall rotation to be the Service Delivery Escalation point 24 x 7 for all D2OS operational issues

Qualifications

Education

Certifications

Work Experience

3+ years of Experience in ITIL Service Management practices, including Incident, Change, Request, and Problem Management.
Exposure to technology projects and project management.
Japanese language expert

Specialized Knowledge, Skills, and Abilities