Network/server Monitoring - Noida, India - Sopra Steria

Sopra Steria

Verified Company

Noida, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Should operate in a large/distributed infrastructure environment as a resource in medium to large-scale, complex infrastructure projects.

Willing to work in 24 x7 environment, monitor & maintain health of Servers, Network devices, Applications, Storage & Backup, Databases (SQL, Oracle, MongoDB) etc.
Excellent working knowledge on enterprise monitoring tools, like. Nagios, Solarwinds, Centreon, Dynatrace, Zabbix, etc.
Should have clear understanding on anyone of the cloud i.e., AWS, Azure, or GCP & its monitoring solutions.
Monitor performance, capacity, and availability of the IT components on an ongoing basis.
Collect and review performance reports for various systems and timely share daily/weekly/monthly KPIs reports with stakeholders/management.
Should be responsible for creating SOPs or Knowledge Base articles for various types of alerts/incidents/requests etc. handle by the team.
Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
Consistently utilizes key ITIL processes (Incident Management, Problem Management, Availability Management & Configuration Management, etc.) in support of the environment.
Identify, diagnose, and resolve issues within defined SLAs
Strong problemsolving and troubleshooting skills.
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements with proven track record of operational process change and improvement.
Strong working knowledge on ITSM tools like ServiceNow, SMAX, etc.

Desired Skills

Should have 3+ years' experience in monitoring/troubleshooting common issues on Windows/Linux servers, Network, Applications, Database etc,
Work experience on Windows Servers, SQL, Network equipment.
Familiarity with scripting, network security, firewalls & Linux environment.
Certification in Microsoft, RHEL, CCNA/CCNP, VMWare etc., preferred.
Excellent communication skills (written & verbal)
Quick learner and able to deal with a wide range of issues.
Good analytical skills and able to collate and interpret data from various sources.
Ability to assess and prioritize faults and respond or escalate accordingly.