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Customer Success Executive - Mumbai, India - Zell Education

Zell Education

Verified Company

Mumbai, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Primary responsibilities:

Training and onboarding of students post sales
Build a solid and lasting relationship with the customers
Perform any other tasks required to ensure customer satisfaction
Act as customer's voice for Zell's internal teams and work with relevant teams to improve product and services basis feedback received from the students

Eligibility:

Minimum 1 year of experience in customer success role. Experience in a hypergrowth EdTech organization would be preferred.
Excellent written and verbal communication skills
Strong sense of responsibility and ownership
Experience in handling challenging situations and demonstrated capabilities of winning them over
Have strong empathy for customers and a passion for customer success
Data driven approach towards resolving student queries and ensuring their success
Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day