Quality Assurance - Ahmedabad, India - Key Carrier Management Service Pvt Ltd

Key Carrier Management Service Pvt Ltd

Verified Company

Ahmedabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Quality Assurance (QA) is responsible for assessing the quality of the performance of our Customer Service Associates who deal with our customer (US Based).

The QA will monitor Inbound and outbound call to assess accuracy as per the process and products. And will be responsible for employee's performance, and conformity to company policies and procedures.

Participates in design of call monitoring formats and quality standards.

Participates in listening to live calls to identify customer needs and expectations.
Provides actionable feedbacks to employees to improvise calling quality as needed.
Coordinates and facilitates call calibration sessions for call center staff.

Provides feedback to call center team leaders and supervisors.

Prepares and analyzes internal and external quality reports for management team review. (Daily, Weekly, Monthly)
Work on weak employees to improvise their communication skills and calling,
Short list employees for the monthly and weekly best callers,
Perform other duties as assigned.
Ready to Work in Night Shift.

Skills:
-
Excellent verbal, written and interpersonal communication skills

Good Knowledge of MS office. (Excel, word, Power point)
Outstanding customer service skills and dedication to providing exceptional customer care
Must be selfmotivator and selfstarter
Focus on quality and customer service
Exceptional listening and analytical skills
Time management skills
Must be able to effectively deal with people at all levels inside of the Company
Creative ability & writing proficiency
Ability to multitask and successfully operate in a fast paced, team environment.

Salary:
₹20, ₹30,000.00 per month

Benefits: