French Customer Service Rep - Lucknow, India - Ardem Incorporated

Ardem Incorporated
Ardem Incorporated
Verified Company
Lucknow, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Location:
Remote


Type:
Full-Time


Schedule:
Monday to Friday


Key Responsibilities:


  • Address customer concerns and questions regarding products, services, orders, and account information.
  • Provide accurate and relevant information to customers, ensuring they have a clear understanding of their inquiries.
  • Effectively troubleshoot and resolve customer problems by collaborating with internal teams and resources.
  • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
  • Follow established procedures for handling different types of customer interactions, adhering to company policies and guidelines.
  • Upsell and crosssell products and services where applicable, aiming to enhance the customer's experience.
  • Collaborate with team members to continuously improve customer support processes and contribute to the development of best practices.
  • Stay uptodate with product knowledge, company policies, and industry trends to provide accurate and informed assistance to customers.

Qualifications:


  • Fluency in both written and spoken French and English is essential.
  • Proven customer service experience with a background in resolving customer issues effectively.
  • Strong communication skills, both verbal and written, with the ability to explain complex information in a clear and concise manner.
  • Excellent problemsolving abilities and the capacity to remain calm and professional under pressure.
  • Familiarity with CRM software and ticketing systems is a plus.
  • Ability to work independently in a remote setting while maintaining a high level of productivity and accountability.
  • Flexibility to work the specified night shift (10:00 PM 6:00 AM EST) from Monday to Friday.
  • Strong organizational skills with attention to detail and accuracy.
  • Prior experience in a customer service role is mandatory.

Additional Information:

-
Location: Remote
(Applicants must have a suitable remote working environment.)
-
Shift: Night shift, 10:00 PM - 6:00 AM EST, Monday to Friday.
-
Notice Period: Immediate availability preferred.

  • This position may involve occasional weekend or holiday shifts, as required.

NOTE:


ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work.

If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs - this is fraud.

Please disregard and refer to ARDEM's Careers page for all open job positions. We apologize for any inconvenience caused by such acts.
More jobs from Ardem Incorporated
See all jobs of Ardem Incorporated