CRM Executive - Madhapur, Hyderabad, Telangana, India - AR Homes

AR Homes

Verified Company

Madhapur, Hyderabad, Telangana, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

CUSTOMER RELATIONSHIP MANAGER (Preferred both Male and Female)

Roles and Responsibilities:

-
5+ years in Customer Relationship with 2 years as a Team Leader / Relationship officer/manager
:

Lead a team of customer service reps and provide quality customer support.
Deliver internal and external reporting dashboards.
Identify process loopholes and suggest improvements.
Ability to clearly interpret the management needs and deliver as per expectations.
Be available as per business requirements and show flexibility in work hours.
Research, identify and resolve teammates' complaints while using applicable procedures.
Handling escalation calls or chats that require supervisor intervention.
Drafting documents like MOUs, Conveyance Deed, Development Agreement, Sale Deed, Lease Deed, Leave & License Agreement, Consent Letter, Notice etc.
A bachelor's degree from any university.
A clear and neutral accent without any mother tongue influence (MTI).
Confident and pleasing personality.
A problem solver and collaborative attitude with good people management skills.
Experience with client reporting and excellent MS Office skills.
Superior listening, verbal, and written communication skills.
Excellent Typing Skills wpm or better) with good accuracy (90% and above).
People Leadership Experience with coaching and feedback expertise.
A sharp understanding of the business and client requirements.
Knowledge of customer service practices and principles.