Associate - Projects - Bengaluru, Karnataka, India - Cognizant Technology Solutions

Cognizant Technology Solutions
Cognizant Technology Solutions
Verified Company
Bengaluru, Karnataka, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Cyber Security Specialist

Qualification:


Degree:

Bachelors Degree, Diploma


Certifications:

CCNA Security or Equivalent


Responsibility:


Stakeholder Management:

- ''¢ Adherence to customer security and compliance requirements.
- '¢ Ensure stated productivity requirements are met for the engagement.
- '¢ Inspect configuration and security devices log review.
- '¢ Review of standard operating procedures against support provided.
- '¢ Review the disaster recovery plan for good practices.


Service Exceution:

- ''¢ Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- '¢ Implementation of approved change requests in line with customer change management process.
- '¢ Responsible for incident life cycle following ITIL frame work as applicable.
- '¢ Adherence to customer communication etiquette.
- '¢ Assess security design for single points of failure.


Project management:

- '¢ Review CSAT feedback and ensure timely implementation of corrective actions.
- '¢ Coordinate with resolver groups vendors/carriers.
- '¢ Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
- '¢ Effective floor Management.


Process adherence:

- '¢ Participate in Critsit process to resolve the incident in a timely manner.
- '¢ Log and triage incidents.
- '¢ Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- '¢ Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- '¢ Contribution to continuous service improvement plans (CSI).


People Management:

- '¢ Continually assess skill level and provide intervention assistance.
- '¢ Contribute to and participate proactively in knowledge sharing sessions.
- '¢ Encourage team individuals to participate in organization innovation programs.
- '¢ Act as a buddy for new hires.
- '¢ Makes recommendations on R&R for team / individual achievement.
- '¢ Makes recommendations to team lead on team's performance rating.


Knowledge Management:

- '¢ Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
- '¢ Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc).


Must Have Skills

  • IBM-QRADAR

Good To Have Skills

  • Splunk SIEM

Employee Status :
Full Time Employee


Shift :
Day Job


Travel :
No


Job Posting :
Mar

**About Cognizant
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