Social Media Specialist - Delhi, India - Innvocon Learning Solutions

Innvocon Learning Solutions
Innvocon Learning Solutions
Verified Company
Delhi, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles and Responsibilities:
-
Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.

  • Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
Understand the customer grievances and provide appropriate resolution.

  • Liaising with different verticals to get the end resolution for the customer.
  • Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
  • Take a customerfocused approach to handle complaints and escalations.
  • Strong followup required on all the assigned cases to provide resolution within the framed timelines.
  • Ensure that all written communication is carried out as per the customer care procedures

Requirements:

  • Minimum 6 months of experience in handling escalations on the Social Media Platform
  • Customer Centric approach
  • Excellent written & verbal communication skills

Job Types:
Full-time, Regular / Permanent


Salary:
₹25, ₹40,000.00 per month


Benefits:


  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Supplemental pay types:

  • Performance bonus
  • Quarterly bonus

Ability to commute/relocate:

  • Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
- on which social media platforms, have you handled customer grievances ? Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.


Experience:

- total work: 2 years (preferred)
- handling Social Media escalations: 1 year (preferred)


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