Guest Relations Executive - Kirti Nagar, Delhi, Delhi, India - Exotic India Art Pvt. Ltd.
Description
BRIEF ABOUT COMPANY:
ABOUT SHOWROOM:
Exotic India is coming up with a one of a kind showroom in Kirti Nagar, spread over 9000 sq ft of retail space.
The showroom enjoys a premium location on the main road, and is expected to enjoy heavy footfalls at the outset.
It will be targeted towards Upper Middle Class and High Net-worth individuals. Products showcased will include Home Décor, Religious and secular statuary, art paintings, and other curated hand-made objects. Prices will range from a few hundred Rupees to several lakhs.SYNOPSIS OF ROLE:
We are looking for a Guest Relations Executive to provide high-quality service to our customers. GRE should be an excellent communicator who can stay positive when facing difficult situations.
GRE should also be reliable and customer-oriented, as she will serve as a primary point of contact for our customers.
Key Skills
Responsible for creating a pleasant experience for the guests by providing excellent services, providing them for pleasant and comfortable tour of Showroom.
Key Responsibilities
- Responsible & monitoring the expected bookings and coordinate all arrivals and departure of guests
- To engage with the customer, understand the customer's requirement targeting customer delight, and direct them to the proper section.
- Responsible & manage the needs/request of the guests like providing guidance on products and services.
- Responsible for advice & make sure that the guests are guided properly about services and conditions.
- Assist in managing the overall Store ambiance through maintenance of displays (E.g., dangler, standee, store decorations, etc.) And supporting the Store to adhere to VM guidelines
- Responsible for upselling the sales by providing the guests with additional information regarding products and services and close the loop with order and all
- Responsible for timely resolving guest issues with utmost care/proactive approach and resolving them with appropriate solutions
- Responsible for review Guest feedback register on regular basis & implement corrective action plan for the same within department and cross functional department
- Responsible & managing close attention to VIP guests & adhere proper protocol
- Managing Daily/Weekly/Monthly/Yearly MIS reports
- Responsible for documenting policies & procedures in the operating systems to achieve greater customer delight
- Responsible for managing/training guest relation team to ensure all standards and operating procedures are adhered to policies, handling of guests, and providing relevant information.
Qualification
Bachelor's degree/Diploma in hospitality - Hotel Management
Experience
2-3 years of relevant experience in hospitality industry.
Desirable
Experience in Interior Industry.
Location
Kirti Nagar, Delhi
Benefits
- Friendly Work Culture
- Social Security Code
- In Place
- Annual Bonus
- Leave Encashment
Remuneration:
- ₹20, ₹25,000.00 per month. shall base on current CTC & Experience.
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Salary: ₹20, ₹25,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Kirti Nagar, New Delhi , Delhi: Reliably commute or planning to relocate before starting work (required)
Experience:
- Guest relations: 2 years (required)
- Retail sales: 1 year (required)
Language:
- English (required)
Speak with the employer
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