Customer Support Associate - Bengaluru, India - Zolostays Property Solutions
Description
Position Specifications
Role:
Associate - Customer Delight
Company - ZoloStays Property Solutions Pvt. Ltd.
About ZoloStays:
Zolo is a Investcorp, Nexus Venture Partners, Mirae Assets, and Trifecta Capital, among others,
Series-C company which provides fully managed co-living and student housing spaces. We are
India's fastest moving technology startup in the co-living and student housing spaces.
With an aim to provide a completely hassle-free long term living experience to working professionals as well as students, our living spaces offer all kinds of basic and luxury living amenities.
Our biggest USP for a resident comes from a vibrant resident community, omni channel platform, top notch services such as hygienic and healthy food, furnished rooms, daily housekeeping, seamless internet facilities, hi-tech security and much more - all enabled by technology.
Founded by alumni of IIM, IIT, AIIMS, ISB in 2015, we are currently present in 10 cities- Bangalore, Coimbatore, Pune, Kota, Noida, Gurugram, Delhi, Hyderabad, Mumbai and Chennai and fast expanding to other geographies. We are at a team size of 700+. Serving approximately
About the Role / Responsibilities:
The role of the Customer Delight Trainee would encompass the following:
- Handling grievances and customer escalations, understand their problems and getting them solved.
- Insights and Analysis: Use tools to analyse customer data and provide insights on grievance response times, trends, requirements etc.
- Crossteam Interactions: Interact with the concerned teams to ensure all
Desired Experience/ Background
- Good Communication
- English & Hindi is Mandatory
- Good Problem Solving skills
- Rotational Shifts
- Location: Bangalore, Karnataka, India
Job Types:
Full-time, Fresher
Salary:
₹25, ₹28,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Education:
- Bachelor's (preferred)
Experience:
- Customer support: 1 year (required)
Language:
- English (required)
- Hindi (required)
Speak with the employer
Application Deadline: 28/02/2023
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